PEER Group's commitment to excellent product innovation and engineering lets us develop easy-to-use products with rapid implementation strategies. However, we know that helping you realize your specific goals is what matters most. We're dedicated to providing you with comprehensive product support and integration services to ensure your software solutions run reliably in production and accelerate achievement of your operational goals. As a leading supplier of automation software solutions for high-technology manufacturers and their equipment suppliers, we are uniquely positioned to understand technology challenges within your complex manufacturing environment. Our support team is comprised of dedicated individuals with product-specific development experience. We will work with you to provide rapid response to your support requests, meeting our mutual goal of fast issue resolution to help you attain successful automation integration.
Contact our support group in the following ways if you have questions or an issue regarding the installation or use of PEER Group products. By Telephone: +1 519-749-8185 By Email:
Product Area
Product
Support Email
Connectivity
EIB™ OEM Suite
support.connectivity@peergroup.com
EIB™ Factory
ConX300™
GEM4Tools™
support@peergroup.com
GWGEM®
NexEDA™
Plex4SECS™
SDR™
SECS4Hosts™
Tool Automation
PTO™ (PEER® Tool Orchestrator)
support.pto@peergroup.com
Test Applications
PFAT™ (PEER® Factory Acceptance Tester)
support.pfat@peergroup.com
SECSIM Pro®+
CCS Envoy™
support.ccs@peergroup.com
Factory Automation
FAST TAP™, FAST 200™, FAST 300™
PEERFactory™
PEER Group is located in Kitchener, Ontario. Our hours of operation are 8:30am-5:30pm EST. If you are currently a customer of PEER Group and require support for any of your products, the terms of your support hours will be dictated in your contract with PEER Group, Inc., regardless of any interruption to our normal business hours.