PEER Group Support

PEER Group's commitment to excellent product innovation and engineering lets us develop easy-to-use products with rapid implementation strategies. However, we know that helping you realize your specific goals is what matters most. We're dedicated to providing you with comprehensive product support and integration services to ensure your software solutions run reliably in production and accelerate achievement of your operational goals.

As a leading supplier of automation software solutions for high-technology manufacturers and their equipment suppliers, we are uniquely positioned to understand technology challenges within your complex manufacturing environment. Our support team is comprised of dedicated individuals with product-specific development experience. We will work with you to provide rapid response to your support requests, meeting our mutual goal of fast issue resolution to help you attain successful automation integration.

  • Business Hours 
  • Extended Support Hours
  • Product Support and Maintenance 
  • Training 
Please contact sales@peergroup.com to discuss your support needs.

PEER Group Support uses several tools geared to facilitate rapid issue resolution:
  • Issue Tracking 
  • Dedicated Support Team 
  • Web Access for CCS Envoy 
      Log in to our members only support area
Product Support and Maintenance 
With our product support and maintenance program, customers benefit from product enhancements made to address requests from our large customer base as well as their own suggestions for new functionality. To discuss product roadmaps and your future needs,
  • Email our Technical Product Manager, Alison McKenzie, or call +1 519-749-9554
  • For PTO, email our Global OEM Sales Manager, Bill Schmalz, or call +1 519-749-9554
If you are not currently on product support and maintenance, please contact us to learn how you can benefit from using the latest product version, sales@peergroup.com.

Contact Technical Support  

 

Contact our support group in the following ways if you have questions or an issue regarding the installation or use of PEER Group products.

By Telephone: +1 519-749-8185

By Email:


Product Area

Product

Support Email

Connectivity

EIB™ OEM Suite

support.connectivity@peergroup.com

EIB™ Factory

support.connectivity@peergroup.com

ConX300™

support.connectivity@peergroup.com

GEM4Tools™

support@peergroup.com

GWGEM®

support.connectivity@peergroup.com

NexEDA™

support.connectivity@peergroup.com

Plex4SECS™

support@peergroup.com

SDR™

support.connectivity@peergroup.com

SECS4Hosts™

support@peergroup.com

Tool Automation

PTO™ (PEER® Tool Orchestrator)

support.pto@peergroup.com

Test Applications

PFAT™ (PEER® Factory Acceptance Tester)

support.pfat@peergroup.com

SECSIM Pro®+

support.connectivity@peergroup.com

CCS Envoy™

support.ccs@peergroup.com

Factory Automation

FAST TAP™, FAST 200™, FAST 300™

support.connectivity@peergroup.com

PEERFactory™

support@peergroup.com


    Hours of Operation 

     

    PEER Group is located in Kitchener, Ontario. Our hours of operation are 8:30am-5:30pm EST. 

    If you are currently a customer of PEER Group and require support for any of your products, the terms of your support hours will be dictated in your contract with PEER Group, Inc., regardless of any interruption to our normal business hours.