To ensure you get the most from your PEER Group test applications, we offer comprehensive support and maintenance plans for PEER Factory Acceptance Tester and the CCS Product Suite. We will work with you to provide rapid response to your support requests; our goal is fast issue resolution to help you achieve successful automation integration.

A PFAT product subscription includes a support and maintenance plan automatically. By renewing your subscription annually, you will receive product updates as they become available and get expert technical support when you need it.

A CCS support and maintenance contract gives you direct, self-serve access to the latest versions of the CCS testing products. By logging in to our members-only support area and downloading the products you have purchased whenever you need to use them, you can be certain of testing with the latest versions of the CCS products.

We also offer custom SECS/GEM Training as well as product-specific training

Releases 

You can expect at least one update for each test application per year. Our participation in the SEMI standards review meetings ensures we are always up-to-date with current standards and familiar with emerging ones. After a SEMI standard update is approved, we review our CCS test plans and update any that are affected by the change. If a change also impacts the PFAT infrastructure, we will update the affected PFAT test activities.

Documentation

We issue release notes with each software release package; these highlight new features and indicate compliance with the SEMI standards. See PFAT Release and CCS Release.

Support Management

To manage each support issue during investigation through to resolution, we use a Microsoft Dynamics CRM database to track all communications and tasks. Upon resolution, we feed appropriate details into our product knowledge base for future reference. If a support issue results in a development issue (for example, a product enhancement or defect), we transfer it from the CRM into Microsoft VSTS to ensure it can be targeted in a future product release.

We welcome your feedback!

• To provide input into product enhancements or new features for any of our test applications, or to share details about your immediate and future training needs,
• e-mail our Test Applications Product Manager, Alison McKenzie, or call +1 519-749-9554.
• To renew or purchase a support and maintenance plan for any of your PEER Group test applications, e-mail our Test Applications Sales Manager, Mike Barrett, or call 1 519-749-9554.
• To request support for a PFAT product issue, e-mail Support.PFAT@peergroup.com.
• To request support for a CCS product issue, log in to the CCS support area and complete the support request form.