Business continuity during COVID-19
A message from PEER Group President & CEO, Mike Kropp
Update: March 31, 2020
On March 30, the Government of Ontario extended the province-wide Declaration of Emergency to last until at least April 13; all non-essential businesses will remain closed and our team members will work remotely until at least that date.
On March 31, the Premier of Ontario, Doug Ford, announced that students will not return to Ontario schools until at least May 4. This date could further extend our work-from-home arrangement.
We will continue to monitor the COVID-19 situation globally and will plan for a safe return-to-office date when it is advisable and possible to do so. Until that time, we will continue to support our customers remotely.
Update: March 24, 2020
This past week, most of our team members in North America started to work remotely to help us prevent the spread of COVID-19. We have tried to make this transition as seamless as possible for our customers. We are providing successful customer support remotely. And, we have moved to electronic license fulfillment, meaning we send all product license activations electronically.
On Monday, March 23, Ontario’s Premier, Doug Ford, ordered all non-essential businesses to shut down for at least two weeks. As such, all Canadian team members will work remotely for the duration of this province-wide order. As we adjust to this “new normal,” we might run into some unforeseen bumps in the road; we will do everything we can to continue to support our customers fully and without delay.
Original announcement: March 17, 2020
In this time of global unease, I wanted to share some of the changes we have made to ensure the health and safety of our team members, customers, partners, and suppliers.
During the COVID-19 crisis, we have given our employees the option to work remotely if their roles allow it. Some of our team members will work from home while others have chosen to come into the office. This arrangement will let us do our part for social distancing, to stop the spread of the Coronavirus.
This also means we can maintain normal business operations and our teams will continue to work on all products and projects as planned. Whether on-premise or remote, we are one team dedicated to providing you with the very best factory automation software solutions.
Our product support teams will provide the same exceptional levels of support you expect from us, and your support will continue without interruption or risk.
Our engineering services teams will work on your solutions, meeting with customers remotely (as we do every day). Since international travel is currently at a standstill, some planned integration trips might be impacted. We are working with customers to perform activities remotely, wherever possible.
Our executive team will continue to monitor the situation closely; we will meet daily and we might adapt how we work as the situation evolves.
To keep you informed of any changes to our business operations, we will update this message weekly, or more often if needed. In the meantime, please stay healthy and safe.
Mike Kropp, President & CEO
The PEER Group Inc.