Customer support

Expertise / Customer support

Customer support

We will continue to provide customer support without interruption during the COVID-19 crisis. Please see our business continuity statement for details about our customer commitment during this time.

PEER Group’s commitment to product innovation and solid engineering lets us develop easy-to-use products with rapid implementation strategies. We’re dedicated to providing you with comprehensive product support to ensure your software solutions run reliably in production and accelerate achievement of your operational goals.

Our support team is comprised of dedicated individuals with product-specific development experience. We will work with you to provide rapid response to your support requests, meeting our mutual goal of fast issue resolution to help you attain successful automation integration.

Our support team uses several tools and processes geared to facilitate rapid issue resolution.

  • Business Hours
  • Extended Support Hours
  • Product Support and Maintenance
  • Product Training
  • Issue Tracking

Technical support

We are located in Kitchener, Ontario, Canada. Our hours of operation are 8:30am-5:30pm EST. If you are a current customer and require support for any of your products, the terms of your support hours will be dictated in your contract with PEER Group Inc., regardless of any interruption to our normal business hours.

If you have an active Support & Maintenance contract with us and you have questions regarding the installation or use of your PEER Group product, please log into our secure customer support portal and enter your request.

You must have a support account set up to log in. To request a new support account, email [email protected].

Product support

With our product support and maintenance program, customers benefit from product enhancements made to address requests from our large customer base as well as their own suggestions for new functionality.

To discuss product roadmaps and your future needs for a product, please email the appropriate product engineering manager below, or call +1 519-749-9554.

Equipment connectivity: Sherry Williams
Remote connectivity: Veronica Consens
Tool automation: Mike Thiessen
Factory connectivity and automation: Mike Thiessen
Test applications: Mike Thiessen

If you are not currently on product support and maintenance, please contact our sales team to learn how you can benefit from using the latest product version.