Support

Product and technical support

With our product support and maintenance program, customers benefit from product enhancements made to address requests from our large customer base as well as their own suggestions for new functionality. To discuss product roadmaps and your future needs for a product, please email the appropriate contact below, or call +1 519-749-9554.

Connectivity: Sherry Williams, Product Engineering Manager
Remote connectivity: Veronica Consens, Product Engineering Manager
Tool automation: Mike Thiessen, Product Engineering Manager
Test applications: Scott Ritchie, Director, Product Engineering
Factory automation: Scott Ritchie, Director, Product Engineering

If you are not currently on product support and maintenance, please contact sales to learn how you can benefit from using the latest product version.

Technical support

If you have questions or an issue regarding the installation or use of a PEER Group product, please email the appropriate support contact below.

Connectivity

[email protected]
EIB® OEM
EIB® Factory
ConX300™
GEM4Tools™
GWGEM®
NexEDA™
Plex4SECS™
SDR™
SECS4Hosts™
portA™

Remote connectivity

[email protected]
Remicus™

Tool automation

[email protected]
PTO® (PEER Tool Orchestrator)

Test applications

[email protected]
PFAT™ (PEER FACTORY® Acceptance Tester)

[email protected]
CCS Envoy™

[email protected]
SECSIM Pro®+

Factory automation

[email protected]
PEER® FAST TAP™, PEER® FAST 200™, PEER® FAST 300™

[email protected]
PEER FACTORY®

[email protected]
PEER EDA Tuner™